Privacy Policy
Privacy Policy
Effective Date: 16.12.2025.
Omnia Sauna (“we”, “us”, “our”) is committed to protecting the privacy of individuals and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website and services.
1. Business Details
Business Name: Omnia Sauna
Business Structure: Sole Trader
Location: Minyama, Queensland, Australia
Contact Email: bookings@omniasauna.com.au
2. Personal Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including but not limited to:
a) Identity & Contact Information
Full name
Email address
Phone number
b) Booking & Transaction Information
Appointment and booking details
Online payments (processed securely via third-party payment providers)
Gift voucher purchases
Service bundles and membership details
c) Health & Sensitive Information
As part of delivering infrared sauna services safely, we may collect sensitive health information, including:
Medical conditions
Pregnancy declarations
Health waivers and informed consent forms
Sensitive information is collected only with your consent and solely for the purpose of ensuring client safety.
d) Website & Technical Information
IP address
Browser and device data
Website usage analytics
This information is collected via tools such as Google Analytics and Meta (Facebook) Pixel.
e) Reviews & Testimonials
Feedback, reviews, and testimonials voluntarily provided by customers
3. How We Collect Information
Personal information may be collected when you:
Complete a contact or enquiry form
Make a booking via Wix Bookings
Purchase services or gift vouchers
Submit reviews or testimonials
Interact with our website or marketing communications
4. Purpose of Collection
We collect and use personal information for the following purposes:
Providing and managing sauna services
Processing bookings and payments
Ensuring client health and safety
Communicating appointment reminders via email or SMS
Sending promotional emails or SMS (with opt-out options)
Improving website performance and customer experience
Complying with legal and regulatory obligations
5. Cookies & Analytics
Our website uses basic cookies for functionality purposes only.
Users may accept or reject cookies via their browser settings.
We use third-party analytics tools (Google Analytics and Meta Pixel) to understand website usage and improve our services. These providers may collect anonymised usage data in accordance with their own privacy policies.
6. Marketing Communications
We may send:
Appointment confirmations and reminders
Promotional emails or SMS messages
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.
7. Disclosure of Personal Information
We do not sell or rent personal information.
Personal information may be disclosed only to:
Third-party service providers (e.g. booking platforms, payment processors, email/SMS providers) where necessary to deliver our services
Regulatory authorities where required by law
All third parties are required to handle personal information in accordance with applicable privacy laws.
8. Data Storage & Security
All personal information is stored digitally within Australia
Access to customer data is restricted to the business owner only
Reasonable security measures are in place to protect personal information from misuse, loss, unauthorised access, or disclosure
Personal information is retained only for as long as reasonably necessary and is securely deleted after a defined period.
9. Access & Correction
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Requests can be made by contacting us at bookings@omniasauna.com.au.
10. Age Restrictions
Bookings are available to individuals 18 years and over. Individuals under 18 may access services only with parental or guardian consent and supervision
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.
12. Contact Us
If you have any questions, concerns, or complaints regarding privacy, please contact:
Email: bookings@omniasauna.com.au
We will respond to privacy enquiries in a timely manner and in accordance with the Australian Privacy Act.